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Course Manual

Program Title:

The objective of the Program / Target Group:

Form of Classes:

ATTENTION: Teaching materials are in progress and available on request

Course Content

Fundamentals of organization management. Quality categories. Quality infrastructure

Methods of planning, controlling and improving processes

System and process approach in production, services and the public sector

Concepts of quality and productivity management - TQM, Lean Management, Six Sigma, Lean Six Sigma, Agile

Human Resources Management. Motivation. Teamwork

Sustainable development. Industry and Quality 4.0.

Risk and safety management

Legal aspects of quality. Conformity assessment. Quality costs. Work in quality departments.

Normative management systems. Quality, Environment, Safety

Business Excellence. Models of excellence

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Technology

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